General Business Update

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Mentor

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Welcome to Mentor’s latest business update. We hope that you are all keeping well and busy.

As a business we have been undergoing some exciting new changes internally and we wanted to give you an update to tell you all about them.

New People

On the 30th September we welcomed our new General Manager Rebecca Pickersgill to the team. Rebecca has been appointed to lead the business in improving its current processes – from the support and development of software, to new and existing areas of improvement that we can provide in an effort to increase the value you receive from Mentor.

We also have new support manager Amber Laybourne joining us from Wakefield Council where she has managed a thriving IT Support team and will provide invaluable knowledge in improving the support process and customer experience.

Lewis Hughes has also joined the team as a business development manager with a whole host of industry experience, having worked for some of the industry’s leading companies.

And finally, we’re delighted to welcome Haris Shakil to Mentor. Haris graduated from Bradford University this year and joins our Development Department to support the coding of new modules and improvements to the system.

Our new starters will be actively meeting existing customers over the coming months and we would love for you to meet them so that you can hear about our plans in more detail and have an input into what you’d like to see moving forward.

New Branding

Mentor has been a brand that’s remained consistent for a number of years and one that has provided value and stability to customers across the UK and beyond. However, over the past 12 months we have been working in the background to rebrand Mentor – bringing us into the 21st century.

New Website

Alongside the rebrand, we have also developed a new and long overdue website. As a technology partner of choice to so many amazing businesses such as yours, we wanted an online presence that reflects the direction Mentor is going in, as well as a place you can find all the latest business updates, meet the team and much more!

New Features

The development team is constantly striving to develop existing software, while creating new features to benefit you and in turn, your customers. We’ve recently released our new ‘customer portal’ and are nearly finished developing the second version, which sees some amazing new features and user interface improvements.

We also have a new workflow module coming soon to help with multiple disciplines in a smarter and more efficient way.

Finally, we are closing in on having an iOS app for engineers of companies who opt for Apple devices over Android. Moving forward, new up and coming developments will be advertised to our customers upon commencement of the projects.


Whilst these are some of the main changes happening across the business, we are also making a range of daily improvements that will have a positive overall impact on the business and ultimately you, to improve on what we have in place right now.

We hope that this gives you an insight into some of the changes that are taking place as well as the direction the business is heading in, and that they are ones you can get behind and benefit from.

If you have any questions or would like to arrange a meeting to go through any of the above in more detail, please don’t hesitate to reach out as we would be happy to do so.

Thank you for your years of support and loyalty and we can’t wait for you to start experiencing these improvements!

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Keen to find out more?

Get in touch to see how Mentor can revolutionise your business. Speak to our team for more information and request a bespoke demo to learn more about how our software can transform your field service operations.